SHIPPING AND RETURNS

SHIPPING: 

F.O.B. / F.C.A. shipping point. 

Products shipped via FedEx Ground.

Shipping dates are approximate and are based on conditions existing at the time of OBIERSTUDIOS LLC receipt of buyer's firm order and order approval. OBIERSTUDIOS LLC will in good faith endeavor to ship by the estimated shipping date but shall not be responsible for any delay or any damage arising therefrom. 

OBIERSTUDIOS LLC will make every effort to ship the Product within an 8 to 12 week time frame from the date the order is placed. 

CANCELLATIONS:

Orders may not be canceled or modified, either in whole or in part, without OBIERSTUDIOS LLC express written authorization. Cancellation of any Product order after shipment will be subject to the return provisions of these Terms.

 

PRODUCT RETURNS:

All products are produced on a "made-to-order" basis for a specific client and may not be returned without OBIERSTUDIOS LLC prior written authorization. Requests to return Products must be made within 15 days of the date of shipment.

 

Items returned without advance authorization from OBIERSTUDIOS LLC will, at the sole option of OBIERSTUDIOS LLC, be returned to Buyer freight collect with no issuance of credit. Return freight must be prepaid unless otherwise instructed by OBIERSTUDIOS LLC in writing. Buyer must include with the return shipment a Return Materials Authorization (“RMA”) form supplied by OBIERSTUDIOS LLC.

 

All returned Products must be packaged in the original carton. Products will be inspected upon return and any service or repair needed to place them in first class, saleable condition (including for any damage sustained to the returned Products in transit) will be charged and added to the restocking fee described herein.

 

Credit will be based on original invoice price. Product order returns shall be subject to a restocking fee equal to 50% of the original purchase price for such Product (inclusive of outbound freight). Returned Products must be received by OBIERSTUDIOS LLC within 30 days of issuance of the RMA or the RMA shall be null and void.